Facility Management
Tenant Fault Reporting via QR Code
Place QR codes around facilities so tenants can report faults with photos and location context in seconds.
The problem
Phone calls and unstructured WhatsApp messages force the helpdesk to spend time extracting basic details before any technician can be dispatched.
Implementation
Use location-specific QR codes that open a secure fault-reporting form and route the submission directly into the helpdesk workflow.
Workflow steps
- Place unique QR codes in common areas, restrooms, lobbies, or pantries.
- Let tenants submit issues with photos and contextual details through the secured reporting flow.
- Route each ticket into the master dashboard already tagged by location and urgency.
Expected result
Cut helpdesk call volume, improve response speed, and ensure technicians arrive on site with the right context.
Why this works in Norbital
Each step reads and updates the same records. Forms, approvals, automations, and reports do not need separate data copies.