Facility Management
Mobile e-Service Reports
Equip technicians with mobile workflows for daily jobs, safety checklists, photos, and client signatures.
The problem
Paper service reports often return late, incomplete, or not at all, which delays invoicing and forces admin teams to chase technicians for missing proof.
Implementation
Give field technicians a mobile-friendly job workflow that captures every required detail before a task can be closed.
Workflow steps
- Show technicians their assigned jobs through a simple smart link.
- Require digital checklists, time-stamped photos, and sign-on-glass approval.
- Sync the completed report back to the office dashboard immediately.
Expected result
Shorten invoice turnaround, reduce disputes over unverified work, and remove the paper bottleneck between the van and the office.
Why this works in Norbital
Each step reads and updates the same records. Forms, approvals, automations, and reports do not need separate data copies.