Wholesale Trade

Digital Signatures and Real-Time Return Tracking

Capture proof of delivery, damaged-item evidence, and partial rejects directly from the driver workflow.

The problem

When rejected items are scribbled onto paper DOs that later go missing, finance teams invoice incorrectly and spend weeks untangling simple delivery discrepancies.

Implementation

Equip drivers with an e-POD workflow that records accepted quantities, rejected items, signatures, and photo evidence before they leave the site.

Workflow steps

Capture customer signatures digitally for the exact delivered quantities.
Let drivers mark partial rejects and attach damage photos on the spot.
Notify finance immediately so credit-note handling starts before disputes grow.

Expected result

Issue invoices faster with higher accuracy, reduce billing disputes, and stop margin leakage caused by undocumented returns.

Why this works in Norbital

Each step reads and updates the same records. Forms, approvals, automations, and reports do not need separate data copies.